First class service with a smile and quick response times. A positive can do attitude allows us to treat our customer's business as our business'This is not a job but a profession'
At LBK Transport, we strive to keep our customers and working environment safe and happy. In order to achieve this, the company has several ‘Golden Rules’ to ensure that customers, quality and safety are our focus.
- Remember Our Customers Feed Us – We want our customers to succeed and we know we are an integral part of their supply chain. If our customers aren’t happy, we’re not happy.
- Provide Great Value & Reliability - This means that the cheaper service is not necessarily the best and that we are committed to maintaining a safe and reliable fleet. Reliable service cannot be guaranteed without reliable equipment.
- Arrive on Time – We understand that this is vital to yours and our business success. We would be proud to be part of your Total Customer Service package.
- Personally answer your phone – When you ring us, real people will answer the phone. In these days of rapidly declining service levels, it is good to know that there will be a human on the other end of the phone, ready to serve you, not a pre-recorded list of options.
- Keep Promises – If we say we are going to pick up something, we’ll do it. Same with deliveries. Simple – we will try our best to help you.
- Charge a Fair Price – Cheap often means nasty, we’ve seen a lot of transport campanies go broke over the years.